Photo by karl chor on Unsplash "The cost of your product fades into insignificance, if you provide great service." - Miles Burke Meet Alia , a petite cheerful barista and cashier at a brimming coffee shop (let’s call it Cafe Coffee Store, or CC$ in short) in Bengaluru, pursuing her college degree, a boyfriend and all along dreaming of the day when she can pull her life on to the fast lane. Meet Kushal , a perfectionist who loves his coffee and ace’s his job at every challenge thrown to him. A guy who likes to believe he is an expert trouble shooter with an eye latched to nit-picking loopholes so that he can exercise his frontal lobes for start-up ideas. Well, his friends think he should rather take it easy in a city like Bengaluru! On an early winter morning, Kushal decides to have a cuppa of coffee before strolling to his office. But the misty winds seduce him to ditch the ₹10/- waala coffee for a ₹150/- Cappuccin...
Customer Service is quirky, a Pandora's box and outsourced! Its the holy grail of business. Experiential writer, passionate about processes & a minimalist.