Georges Pompidou, the famous French politician aptly quoted “ A statesman is a politician who places himself at the service of the nation. A politician is a statesman who places the nation at his service ”. My mother had a chance encounter with these species recently on her train trip to Bangalore. Here is the interesting story behind this blog and yet again a morbid piteous face of what people have made out of this profession ironical to the inscription on Vidhana Soudha * “ Government's Work is God's Work ”. The night my Mother boarded the train I had called to check if she was comfortable and if she had got her berth. As she was travelling first AC, the berth allocation happens at the last minute. Unfortunately; for her she had been allotted upper berth (in spite of she being a senior citizen) and to add to her gyp she had severe lower back pain on that day. Before hanging up she gave me an assurance that she could speak with the Ticket Collector and ge...
Customer Service is quirky, a Pandora's box and outsourced! Its the holy grail of business. Experiential writer, passionate about processes & a minimalist.