This...... is a tale of two attendants......caught your interest? Read on..... Well actually speaking, two parking attendants. It is rightly said that the first impression is the lasting one that lingers on through out the service experience. The first encounter we have will determine the fate of the remaining ones in the process line. This was further reinforced in me in two of my recent service transactions; one with a car sales center and another with a hospital chain. Of course these two organizations are diametrically opposite in the business they deal in and the level of hospitality and service touch points vary considerably. But I’m talking about one very small, highly neglected and immensely important aspect of service encounter that is common for both - parking facility and the training provided to parking attendants. Parking your car or a two wheeler in Bangalore is a challenging and frustrating task. The vehicle to person ratio in Bangalore is the highest in the co...
Customer Service is quirky, a Pandora's box and outsourced! Its the holy grail of business. Experiential writer, passionate about processes & a minimalist.