At Your (Ser)vice | Nikhil Kabadi

I wanted my first post on Customer Service to begin with a positive note. The experience i'm talking about has many ingredients that makes it interesting. First, this is about a coffee store (Beans n Brews Kaffe) and coffee is the eternal nectar of goodness that keeps me alive. Second, this is about service driven by a person who runs the show entirely on his own without uttering a single word and wins over the heart of his customers through sign language. I've my favorite and it is called Delicious Frosty Mocha that i have every single time. My wife prefers BnB Special , of-course without the ice-cream and sugar (leaving it insulted to it's name). I just like the whip of strong coffee flavor that is special to Beans n Brews. For me this is the next best thing i've had after 'Triple Shots on the Rocks' at Star Bucks (heavenly). In my office campus we have the Barista's and CCD's and local chai wala's, but i end up going to Beans n Brews e...

The primary reason i choose the web address as atyourvice.blogspot.com was obviously because atyourservice.....was not available. So the next best thing was to have a web address that best identifies the contents that will be posted in this blog. Allow me to explain.... I'm a CRM (Customer Relationship Management) professional and day in and day out i build solutions that have only one motive at the end of the day - "Make your customers happy"......period. As if, this practical experience was not enough, i've embarked MBA School to learn marketing and further understand how customers would like to be interacted and serviced to keep them happy and keep them coming back. To this quest i've put on a strange habit of gauging the customer service at absolutely every interaction i encounter. Few delighting, some encouraging and many disappointing. This blog is to put forth every celebrated touch-point i've had, that built a lasting relationship (and...