Yup. Where else in India can you go to a shopping mall to file a First Information Report (FIR) and get an FIR filed in 30 mins (including the case interview and filling up forms). To the delight of Bangaloreans , Bengaluru Police (we are yet to make a transition from being a Bangalorean to Bengalurian ) recently opened India's first Remote FIR Center (RFC) at Mantri Shopping Mall, Malleswaram. Why am I excited about this? Well read on. Last week my friends bike was stolen and the first thing he did was to visit the police station to file a FIR to ensure that police is informed on any possibility of malicious use of his stolen bike. What happened in the police station is not something extraordinary, but a perfectly usual conversation and process. No FIR was filed and my friend was guided in a customer friendly manner to check in all the traffic police stations if his bike had been picked up, as a result of having left behind as a abandoned vehicle or (this is even...
Customer Service is quirky, a Pandora's box and outsourced! Its the holy grail of business. Experiential writer, passionate about processes & a minimalist.