Wow, a bullet train for India on the cards. Cool. Thik hai , it is on paper, but still. At least we have started dreaming big. Well leaving aside the discussion on bullet train or diesel engine trains, I happen to visit a government office recently for personal work and boy! what an experience it turned out to be. It left me wondering are we still in steam engine age? The place of my visit was Survey Office of Land Records Department in Dharwad. Unlike government offices in other places, this office has a group of 5-6 small buildings (more like small houses) nestled in a area of about 5 acres surrounded by trees. The moment I stepped inside their premise for the very first time I was really happy to notice that land records department has maintained and allowed trees to grow and not cut them for more office space. I had to get a plot belonging to my Mother surveyed so that it could be demarcated for future use. Having no idea on what is the process for this, I just went about thi...
Customer Service is quirky, a Pandora's box and outsourced! Its the holy grail of business. Experiential writer, passionate about processes & a minimalist.